All Pharmacies & Laboratories at your fingertips!

Features

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Fast Delivery

Delivery, for 45 mintes for cities and 48 hours even to remote locations, within a radius of more than 400km from the nearest pharmacy.

Find Anything

Locate the nearest pharmacies and their availability of the desired pharmaceutical products. This also include the ability to compare pricing of the different products.

Information

Information leaflets for all pharmaceutical products including a reminder for the appropriate time to consume them.

East Payment

Possibility to pay online and in person both with a credit/debit card and in cash.

Video

WHY CHOOSE US

FREE

Free for lifetime mobile app for iOS and Android.

TIME

We save time in searching for a specific pharmaceutical product, finding the best price and the ability to have it delivered at your doorstep.

ONLINE

Online payment and delivery, for the convenience of people who are quarantined or too busy in their daily lives.

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ABOUT THE APPLICATION

REVIEWS

I have been living abroad for 12 years. I am extremely happy that I discovered this application, because I no longer have to send money for medicines to my parents' bank accounts. I just order what they need online.

G. Petrova - user

I now know all the pharmacies around me and I can see where the products that I am looking for are available and where I can buy them at the best price. It's great!

I.Alexandrova - user

Тhanks to this application I save a lot of time in searching online, where the product that I want to buy is and at the best possible price.

N.Ivanov - user

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Download Now

Help2Go is an online pharmaceuticals delivery application that allows you to purchase online health products, medicines and medical equipment. You can also book medical tests online from the comfort of your home.

Help2Go App Screenshort

Q & A

What is Help2Go?
Help2Godelivers a huge variety of pharmaceutical products directly to your door. With Help2Go, customers have a quick and easy way to get the medication they need online or consult a specialist - almost anywhere, anytime.
Is Help2Go a pharmacy?
No , Help2Go  is an online platform for buying and delivering pharmaceutical products. It connects you to your local pharmacy for the products you have chosen.
How can I contact Help2Go?
You can always use the chat in the application, write to us at support@help2goo.comor call us at +359 879 059000.
What time does Help2Go deliver?
We are currently developing our own service for fast delivery of your orders. Until then, we work with partners such as Speedy and Glovo to guarantee delivery within 24 hours delivery within 24 hours.
Why partner with Help2Go?
Because you will expand your capabilities through our large customer base. Order processing and operations become easy for you through our platform, and the artificial intelligence  of the platform helps customers find any product quickly and easily.
Why choose Help2Go?
Because it finds the best offer for the product you want in the nearest pharmacy and gives you information about it, including whether it is available. You can order the necessary medicines or cosmetics for any address in Bulgaria. In addition, our app will remind you to take your medicine on time.
Can I order prescription drugs?
Currently, through the app you can only order products for which noprescription is required. With the introduction of e-prescriptions in 2021, we have started working on integrating them so that we can ensure the ability to be executed online as quickly as possible.
Can I return products from the order?
Processed and delivered orders can be returned if their appearance is not damaged, the packaging is must be preserved and they are must be returned for valid reasons. Please note that certain pharmaceutical products cannot be returned for hygienic reasons. You can read more in our terms of use. In case of return or replacement, please call +359 879 059000.
How can I make a complaint about an order?
f you are dissatisfied with the order received, please contact us at +359 879 059000, support@help2goo.com or via the in-app chat. We will contact you as soon as possible.
How to order for your child?
In order to protect children and adolescents, only adults can place orders through the application- respectively, it is necessary for a parent or guardian of the child to enter their information in Help2Go. Delivery can also be made only with a valid address, telephone number and name of an adult - parent or guardian of the child. We reserve the right to verify the age of the recipient of the medication upon delivery.
How to order with Help2Go?
After downloading the app, select the desired products and add them to your cart. When you go to the 'Basket' section, you will be able to change the quantities you have ordered. You choose an address (or enter a new one) to which the order will be delivered. You can also select the 'Pick up from place' option to go to the pharmacy and receive your prepared order. You can choose how to place your order - Help2Go selects your products based on the lowest price, highest availability or the nearest pharmacy. Please note that limited availability of certain products (marked in yellow) may delay delivery. Be sure to apply the various discounts that you are entitled to based on the specific order. Finally, select a payment method and click 'Order'. Your order will be processed as quickly as possible.
Is there an increase in the price of products when ordering through the application?
elp2Go delivers your products without adding any additional shipping costs. However, some partner pharmacies may charge extra for order processing.
Is there a limit to how many products I can order?
n principle, you can order the quantity you need, as long as it is available. In some cases, however, certain products may have medical restrictions (such as painkillers).
Can I find a product if I know it's barcode?
Barcode search is possible in Help2Go - just scan it. The barcode identifies the product and can be found on the packaging. If you search for it, you will be sure to order the same product, which is very important for medicines.
Where does Help2Go deliver?
As we work with Speedy, we can deliver your order anywhere in Bulgaria within 24 hours. We work with different couriers in different cities, so faster delivery within big cities is possible.
Who can place an order with Help2Go?
Any adult who can provide a personal address (for delivery) and a phone number can order with Help2Go.
My order is missing product(s). Who should I contact?
We apologise for the inconvenience! If your order is wrong, please contact us at +359 879 059000, support@help2goo.com or via the in-app chat. We will contact you as soon as possible to resolve the misunderstanding
Can I pick up my order on the spot from the pharmacy?
At the top of the 'Basket' screen you can select 'Pick up from place'. When your order is processed and ready, you will receive a notification through the application of your mobile device. Please make surethat the address of the pharmacy from which you will take your order is convenient for you - sometimes, in order to choose the best price or the highest availability of products from your order, Help2Go can order from a pharmacy that is away from you!
How long does the delivery of an order take?
We are currently developing our own service for fast delivery of your orders. Until then we work with couriers - partners, respectively the standard delivery is within 24 hours, and in different big cities a faster deliveryis possible. Please note that the limited availability of products in your order may delay delivery.
What happens if the provider doesn't find my address?
If the provider has a problem finding your address, they will call you for further clarification.
Is there an increase in prices due to delivery?
Help2Go does not add fees on the prices of suppliers- you only pay their price. Some partner pharmacies offer free shipping as a discountif your order exceeds a certain amount.
Can I order without registration?
To place an order with Help2Go you need to complete the registration.
How can I change my e-mail address?
In the menu 'Profile' >'Your name', you can change your e-mail address, name and gender, based on which products are recommended. Since we use your phone number for identification and security when ordering medicines, changing it is not possible.
Why do I need my phone number to register?
We use your phone number for identification and security when ordering medicines to prevent abuse. We do not use your phone number for advertising or any other activities and do not provide it to third parties
How do I delete my account?
Please contact us at support@help2goo.com, +359 879 059000or use the chat in the app. We will delete your data immediately.
How to register?
The app will ask you to register as soon as you want to place your first order.
Is my privacy guaranteed?
Help2Go is a controller of personal data within the meaning of Regulation (EU) 2016/679. When processing personal data, Help2Go respects all the principles related to the processing according to Article 5 (1) of the Regulation. You can read more in our terms of use.
What data is required to register in Help2Go?
In order to be able to contact you and be useful in case of difficulties with your order, when registering we ask you to share your name, e-mail address and telephone number. In order for us to make the delivery, our courier partners also need your address. Also, upon registration you agree to our terms of use. And of course, in order to be able to pay online we need payment details that are not stored by Help2Go.
Why do I need to register to use the app?
In order to be able to contact you and be useful in case of difficulties with your order, we need your name, e-mail address and telephone number. In order for us to make the delivery, our courier partners also need your address. Also, upon registration you agree to our terms of use.
How is my data protected?
For more information about your data and how it is used by Help2Go, read the terms of use.
What do you use my data for?
Your data is collected only to provide you with a smooth and efficientuse of Help2Go.
Who can I advise me about a pharmaceutical product?
Medical questions, as well as those related to specific products, can be answered only by pharmacists. You can find contact information for the selected pharmacy on the 'Basket' screen. For all other questions, please contact us at +359 879 059000, support@help2goo.comor via the in-app chat
What are the payment options?
ou can pay by card or in cash upon receipt. Help2Go uses the International Payment Platform (Stripe), which ensures the security and confidentiality of your card details. Help2Go does not have access to your card details and does not store them anywhere.